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Application Support Specialist

ATS Applied Tech Systems is currently seeking a suitable candidate to support Industrial IT & Manufacturing Quality software for leading Global companies.

The Application Support Specialist provides customer support for ATS Quality software applications as part of a small team. This position combines practical and theoretical knowledge in a fast-moving technical environment. Candidates need to be flexible, willing to travel, and enjoy working as part of an International team with leading edge technologies.

Essential Functions

  • Analysis of customer requirements and ensure products and processes meet customer requirements appropriately;
  • Interface with customers for detailed planning and delivery of projects;
  • Provide technical assistance for pre-sales activities;
  • Identifies and resolves issues with ATS Quality software applications;
  • Identifies software ‘bugs’ and escalates to appropriate team;
  • Designs test scenarios to identify system issues
  • Trains customers to increase system knowledge, resolve issues, and prevent issues from recurring;
  • Updates help-desk ticketing system to track, monitor, and resolve issues;
  • Writes and updates knowledgebase articles;
  • Effectively communicates with customers in high-impact scenarios;
  • Maintain a high-level of customer satisfaction through quick responses and effective troubleshooting.

The Person

  • 4-year degree in Computer Science or Engineering or equivalent combination of education and experience in similar field;
  • Natural ability to actively listen, solve problems, and build relationships;
  • Capable of quickly learning our complex software products;
  • Possesses knowledge of the latest Microsoft tools such as: Microsoft SQL, Microsoft T-SQL database scripting and SSRS Reporting Services;
  • Possesses knowledge of current and retired Microsoft Operating Systems;
  • Experience with configuration of software applications required;
  • Exposure to at least 2 of the following: C, C#, VB.NET, ASP.NET, Java, IIS, COM;
  • Enjoys communicating with customers while educating and explaining software functionality;
  • Desire to join a dynamic team of professionals in a culture of learning and growth.

The Benefits

Become the expert within a dynamic, successful team delivering Quality IT solutions to improve our customer’s performance. A benefits package, Health, Dental, 401K with matching, ST & Long Term Disability Insurance including performance reviews, commensurate with the role is offered.


This position will be based in either Rochester Hills, MI or Indianapolis, IN.

The Company

ATS Applied Tech Systems, LLC is The Independent Solution Provider for Industrial & Process Automation and Information Technology users worldwide. Founded in 1986, ATS is expert in Control Technologies, SCADA/HMI, Programming Languages, Communication & Networks, Databases and Manufacturing Execution Systems. Six ATS Business Activities transfer this knowledge to our customers: ATS Training, ATS Consulting, ATS On-Site Support, ATS Projects, ATS Software Development and ATS Products. ATS has a worldwide network of offices and experts to support Global and Local organizations.

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